Pleasant Experiences for Complex Problems

With experience in fintech and higher education, I design enterprise products that turn messy, high-risk workflows into experiences that users adopt and businesses can trust.

Designing the Admin Engine Behind nCino’s Credit Monitoring

Enabling same-day setup in a traditionally months-long implementation space

Designing the Admin Engine Behind nCino’s Credit Monitoring

Enabling same-day setup in a traditionally months-long implementation space

🤕

Mr. Howe

😭

Mr. Smith

☹️

Ms. Jones

🤕

Mr. Howe

😭

Mr. Smith

☹️

Ms. Jones

Uncovering the Root Cause of Faculty Portal Failure

Saving over 25,000 faculty hours annually,

😁

Mr. Howe

😊

Mr. Smith

🤗

Ms. Jones

Uncovering the Root Cause of Faculty Portal Failure

Saving over 25,000 faculty hours annually,

About me

I’m a Product Designer with 3+ years of experience across fintech and higher education, focused on solving complex, ambiguous problems at the system level. I began in graphic design but transitioned into UX to work closer to real user and business challenges.

I’ve always been drawn to problem-solving and finding unique paths and digging past symptoms to understand real problems and causes.